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818. Lorraine Cordell _Re_ Inspection Visit Wednesday 16th August 2017 at 2 /
Page Numbers: 3403,3404,3405,3406,3407,3408,3409,3410

62.
• Additional Email Attachments & Emails / Issue:
62. 1. 2.
Too Smooth Inks 15-0-2017 -1-4191 15-08-2017 10-31 1
15/08/2017
/ Page Numbers: 1493

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The Enfield Gov / Email’s Issue:
817. Neville Gary _Re_ Inspection Visit Wednesday 16th August 2017 at 2
/ Page Numbers: 3397,3398,3399,3400,3401,3402,
From: Neville Gray [Neville.Gray@Enfield.gov.uk]
Sent: 15 August 2017 15:17
To: Lorraine Cordell
Subject: RE: Inspection Visit Wednesday 16th August 2017 at 2.00 PM [SEC=OFFICIAL]
Classification: OFFICIAL
Dear Ms Cordell
Thank you for your previous email of which I was only able to confirm the time of the
inspection visit at that time due to the time that I had received your email, this being 7.08 pm.
I do not recall stating to you that the visit was on Thursday of this week and apologise if you
had misunderstood what I had advised you. As I am sure you will appreciate, resources are
limited to coordinate a joint visit and as such the only available day are Wednesday of this
week. Furthermore, please accept me apologise that I had not confirmed the time of the visit
as was discussed with you on the telephone, this being
2.00 pm. This visit to your son’s property has been delayed and therefore it would be
beneficial to carry out this inspection as soon as possible hence why you had agreed during
our telephone conversation to accommodate a visit on Wednesday. If you are unable to be
present perhaps you can arrange for an alternative friend or family member to be present in
your absence?
Thank you for confirming that your sons’ dog will not be in the premises during the
inspection visit. I am unable to comment at this time in respect of previous visits that have
been carried out by other Surveyors. As you are aware, your son had refused access for me
when I requested to look at the internal plumbing of his property. While I appreciate that this
was an unannounced visit, we had attempted to facilitate this through you when you had
attended at our request and again, he had refused. We later suggested an alternative date but
due to a reported emergency we again attempted to gain access and this was again refused.
The purpose of the inspection will be to carry out a full survey and all items of repairs can
then be documented and in accordance with Enfield Council repair policy all identified
repairs can then be raised as
necessary. As advised in my letter to your son, photographs are generally taken at all
inspections to assist in raising
works and to evidence the general stock condition of our properties so that we are able to use
such information in planning future refurbishment works in accordance with our planned
works. The records that I do have do make reference to access difficulties when attempting to
diagnose a pressure problem with the water supply affecting multiple properties and for this