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The Enfield Gov / Email’s Issue:
818. Lorraine Cordell _Re_ Inspection Visit Wednesday 16th August 2017 at 2
/ Page Numbers: 3403,3404,3405,3406,3407,3408,3409,3410,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 15 August 2017 21:24
To: 'Neville Gray'
Subject: RE: Inspection Visit Wednesday 16th August 2017 at 2.00 PM [SEC=OFFICIAL]
Dear Neville Gray
Thank you for the reply to my email I apologise for the lateness of the email last night I only
saw it did not have the time confirmed later and just wanted that confirmed. Also, I will say
sorry for the lateness of this email as I only saw that I had got it from you late this evening. I
believe Enfield Council system regarding my son has errors on there and I have pointed this
out before, you state that my son has refused before the 12/07/2017 in regards to the water
pressure issue I believe if you look deeper in the system you will find that was 117 that
refused access regarding the water pressure and not me son as it is showing on Enfield
Council system. The reason I know this is because I was making calls to the council’s repairs
team about the issue of the water pressure and I was informed by a lady on the phone my son
had refused to let the council in, I said sorry you are mistaken I know my son had let the
council in regarding this. It took the lady a while and then she saw the error on the system it
looked like my son had refused when in fact it was 117 that had refused to let the council in. I
did ask at the time if this report could be corrected so it did not look like my son had refused
and the lady said she would do this, but it seems this was not corrected and it is still showing
like my son refused it did take the lady on the phone a while to work it out that it was 117
who refused access regarding this issue. I did write this in an email to the Council with the
ladies’ name and also the ticket number that was created due to my call, so I do have all the
information to prove my son never refused the council to come into his flat about the water
pressure. My son has always allowed the council to come in, on the 12/07/2017 you turned up
at my son's address without no call to me this is not the 1st time the council has done this, and
my son was really not well I believe you would have to agree with this, he had not any sleep
for weeks and weeks due to what the neighbours was doing to him and also he had bad news
the day before. My son health has suffered badly for over 2 years due to the neighbours
which I have email after emails reporting this and there is videos and other information not
once did the council do anything and my emails was going in way before any complaints was
put in about my son which the council seems to have misplaced and do not seem to have any,
there were also many calls being made which again the council does not seem to know
anything about. When I got the call in the morning from Enfield council saying you was at
my son's flat, I could not again understand why I had not had a call. The council is well aware
of why they should call me 1st and it should be all over the Councils systems, so I do not
understand how you did not see this. I was told you was there and you had access to all the
flats but my son's but this was not the truth as it seems you did not even know that 113 had
been evicted and the Council had the keys for 113, and even when I got to the flat 113 was
not there, I even said to you he had moved out, you said no that not the case, and said you had
his number and tried to call him and got no reply. It did seem however you had called the
landlord of 117 regarding your visit just no one else which was proven later that day. You
stated to me that you had just taken over dealing with the blocks and that all the Surveyors
that had been out before had left, and had not done any reports of what had been done and
what had not been done so you had to start from the beginning which I said is a disgrace that
not one of the Surveyors had written any report so you knew what had been done regarding
the water pressure issue. I was not the only person you said this to as you have also said this