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819. Neville Gary _Re_ Inspection Visit Wednesday 16th August 2017 at 2_ (1)
/ Page Numbers: 3411,3412,3413,3414,3415,3416,3417,3418,3419,
From: Neville Gray [Neville.Gray@Enfield.gov.uk]
Sent: 16 August 2017 10:06
To: Lorraine Cordell
Subject: RE: Inspection Visit Wednesday 16th August 2017 at 2.00 PM [SEC=OFFICIAL]
Classification: OFFICIAL
Dear Ms Cordell
As advised, the purpose of today’s visit will be to carry out a full survey of the property. I do
not recall having any discussions with you about colleagues leaving and no reports being
carried out previously. I think that the best way forward in relation to my inspection will be to
allow access as agreed and I can then report back my findings and approve any necessary
repairs in accordance with our repairing obligations.
Kind regards
Neville Gray
Legal Disrepair Surveyor
neville.Gray@enfield.gov.uk
EH‐Legalrepairs@enfield.gov.uk
For and on behalf of London Borough of Enfield
Direct Dial: 0208 3758187
Mobile: 0758 0794213
Enfield Council is committed to serving the whole borough fairly, delivering excellent
services and building strong communities.
From: Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk]
Sent: 15 August 2017 21:24
To: Neville Gray <Neville.Gray@Enfield.gov.uk>
Subject: RE: Inspection Visit Wednesday 16th August 2017 at 2.00 PM
[SEC=OFFICIAL]
Dear Neville Gray
Thank you for the reply to my email I apologise for the lateness of the email last night I only
saw it did not have the time confirmed later and just wanted that confirmed. Also, I will say
sorry for the lateness of this email as I only saw that I had got it from you late this evening. I
believe Enfield Council system regarding my son has errors on there and I have pointed this
out before, you state that my son has refused before the 12/07/2017 in regards to the water
pressure issue I believe if you look deeper in the system you will find that was 117 that
refused access regarding the water pressure and not my son as it is showing on Enfield
Council system. The reason I know this is because I was making calls to the councils repairs
team about the issue of the water pressure and I was informed by a lady on the phone my son
had refused to let the council in, I said sorry you are mistaken I know my son had let the
council in regarding this. It took the lady a while and then she saw the error on the system it
looked like my son had refused when in fact it was 117 that had refused to let the council in. I
did ask at the time if this report could be corrected so it did not look like my son had refused
and the lady said she would do this, but it seems this was not corrected and it is still showing
like my son refused it did take the lady on the phone a while to work it out that it was 117
who refused access regarding this issue. I did write this in an email to the Council with the
lady’s name and also the ticket number that was created
3412,
due to my call, so I do have all the information to prove my son never refused the council to
come into his flat about the water pressure. My son has always allowed the council to come
in, on the 12/07/2017 you turned up at my son's address without no call to me this is not the