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you this was at around 17:46, you stated that you had not called me back, you were still in the
office and had not left yet and for me not to rush that you would be leaving in around 10mins,
I said I had turned my food off and was leaving now due to the traffic. Now if my timings are
correct 117 would have already had water back if it is true there was no water and I say this
due to the issues that have been ongoing for a long time and what they are doing to my son.
(Which the council has done nothing about) I just really do not understand why 117 never
called anyone back to say
3405,
they had water now. They had their landlords’ number and also the councils. Again, you
blamed my son for the water pressure issue with what you said. yet time and time again my
son allowed the Enfield Council, Thames water, and private plumbers, and the out of hours
team from Enfield Council into his flat each time all of them said the issue was not coming
from my son's flat. You still wanted access to my son flat, even though there was water no
one could confirm there was not any water to 117 except 117 tenants, and you already knew
how unwell my son was from earlier in the day and you had been told by me what the
neighbours had been doing to my son for over 2 years. But you wanted to force the issue
because you believe my son was the one causing this as this is what the tenants kept saying at
117. It seems you believe the tenant more then you believe your own around 5 Enfield
Councils Surveyors and Thames Water and the out of hour's team and the 2 private plumbers
who said the landlord from 117 had sent them. I know you have stated there is no reports
from the around 5 Enfield Council Surveyors who seem to have all left Enfield Council and
this is a disgrace, but there must be reports from Thames Water and I know there is a report
from the out of hours team as I have the ticket number for it and this was emailed to Enfield
Council, and I wonder where the report is from the 2 private plumbers who said the landlord
from 117 had sent them, which the landlord on the 12/07/2017 said he would not send anyone
to my son's flat without him being there, but this was included in an email I sent the council
in Feb 2017.
Regards
Lorraine
From: Neville Gray [mailto: Neville.Gray@Enfield.gov.uk]
Sent: 15 August 2017 15:17
To: Lorraine Cordell
Subject: RE: Inspection Visit Wednesday 16th August 2017 at 2.00 PM [SEC=OFFICIAL]
Classification: OFFICIAL
Dear Ms Cordell
Thank you for your previous email of which I was only able to confirm the time of the
inspection visit at that time due to the time that I had received your email, this being 7.08 pm.
I do not recall stating to you that the visit was on Thursday of this week and apologise if you
had misunderstood what I had advised you. As I am sure you will appreciate, resources are
limited to coordinate a joint visit and as such the only available day is Wednesday of this
week. Furthermore, please accept my apologise that I had not confirmed the time of the visit
as was discussed with you on the telephone, this being 2.00 pm. This visit to your son’s
property has been delayed and therefore it would be beneficial to carry out this inspection as
soon as possible hence why you had agreed during our telephone conversation to
accommodate a visit on Wednesday. If you are unable to be present perhaps you can arrange
for an alternative friend or Thank you for confirming that your sons’ dog will not be in the
premises during the inspection visit. I am unable to comment at this time in respect of
previous visits that have been carried out by other family member to be present in your
absence. Surveyors. As you are aware, your son had refused access for me when I requested
to look at the internal plumbing of his property. While I appreciate that this was an